Cobb EMC has an exciting opportunity for a Supervisor, Accounts Receivable who responsible for overseeing all member payment processing and reconciliation activities, ensuring timely and accurate payment application, bank transfers and cross functional coordination with the accounting and finance team.  Responsible for the company’s mailroom operations.  The AR Supervisor will work closely with internal teams to support financial reporting deadlines, resolve customer issues, and implement process improvements. This is a hands-on role requiring leadership, collaboration, and a strong understanding of AR functions

Schedule: Monday-Friday (Hybrid: 3 days in the office and 2 days remote)

Benefits:  

• Company paid Health Insurance Premiums!
• Insurance is effective your first day of employment
• Retirement Security Pension plan!
• Automatic 7% Company paid contribution to 401k with additional matching!
• Annual Bonus Program!
• Tuition and Certification reimbursement!
• Learn more HERE

To learn more about Cobb EMC visit our website at www.cobbemc.com

What you will be doing:

Deposits

• Manage Deposit Management process in NISC
• Download bank deposits daily
• Prepare and process bank deposits
• Ensure daily reports are provided to the Treasury team
• Coordinate in researching and requesting bank corrections
• Post deposits in NISC financials

Payment Processing

• Ensure accurate posting of customer payments to NISC billing system
• Assist in correcting payment errors
• Assist in creating adjustments due to misapplied payments
• Provide support in processing returned checks/payments
• Return credit card payments in Gateway
• Research and process Online Decisioning payments through bank Lockbox

Mail Room Operations

• Supervise mailroom and mail distribution activities and order supplies when needed
• Periodically assess operations to determine if cost savings may be achieved through operational and/or technological changes
• Communicate with USPS Reps
• Manage permit fees

Quality Control

• Document all current processes and develop written procedures; ensure procedures are maintained
• Periodically check A/R Associate work for errors
• Coordinate reconciliation of daily postings to customer accounts with bank deposits
• Assist in monitoring daily payments activity and resolve any problems with customer payments received.
• Support investigation of missing payments
• Provide account number corrections to NISC for OBI payments
• Communicate with banking lockbox team to ensure posting activities are accurate and provide guidance when issues arise
• Generate month end reports
• Reconcile accounts related to AR responsibilities

Supervision

• Handle all aspects of employment for subordinate staff, including hiring, promotion, training, and termination.
• Appropriately document actions on employment issues.
• Coach and direct learning through direct involvement and reinforcement.
• Analyze and manage daily workload and schedules.
• Coordinate AP Specialist schedules to accommodate flex schedules and ensure that AP is covered at all times
• Monitor performance and conduct performance planning and review sessions.
• Ensure fair and consistent treatment of departmental employees.
• Actively support the efforts and intent of Equal Employment Opportunity.
• Ensure strategic planning goals are met.

Minimum Requirements: 

High School or equivalent and six years minimum AR experience required, with time in a leadership or supervisory role OR Associates Degree in Accounting or related field and two years minimum AR experience required, with time in a leadership or supervisory role. 

Demonstrated working knowledge of the principles and practices of receiving and processing customer payments and cash application.

SKILLS:

Ability to analyze and evaluate documentation for accuracy

Ability to oversee/review/perform various tasks with efficiency and accuracy

Must be detail oriented, organized and be able to multitask

Excellent verbal and written communication skills

Strong critical thinking/problem solving skills

Ability to exercise sound judgment and maintain confidentiality.

Proficient in Microsoft Office with Strong Microsoft Excel skills

Familiarity with ERP systems.

PREFERRED:

Previous utility industry experience.

Previous experience using NISC software.

CORE Values:

Put People First

Care, listen and connect. Think team, not self. Respect and value differences. 

Stay Safe

No shortcuts. See the big picture, no tunnel vision. Look out for each other

Innovate

Embrace change. Think big and bold. Be part of the solution. 

Own It

Own your attitude, actions and words. Find a way. No BCD. Never stop learning. 

EOE/Disability/Vets/Drug-Free Workplace